Shipping policy
Crafty Caleb
Every Crafty Caleb lamp is handmade to order, so here's exactly what to expect from the moment you order to the day it arrives.
Processing & Production Time
Because each lamp is individually handcrafted, please allow up to 2 weeks for production before your order ships. We start each piece by hand after your order is placed, so this time covers pouring, curing, finishing, and quality-checking your lamp.
Shipping Time
Once your lamp is completed and shipped, estimated delivery is 6–12 business days, depending on your location and local carrier. You'll receive a tracking number by email as soon as your order is on its way so you can follow its journey to your door.
Please note: production time and shipping time are separate. Total time from order to delivery is roughly 3–4 weeks in most cases.
Shipping Rates
- FREE shipping on all orders over $140
- Orders under $140 are charged a flat shipping rate, calculated and shown at checkout before you pay
Order Tracking
As soon as your order ships, we'll email you a tracking number. If you haven't received tracking within our stated production window, check your spam folder first, then reach out to us at craftycaleb@outlook.com and we'll look into it.
Shipping Destinations
We currently ship within the United States. If you're located outside the US and would like to order, contact us at craftycaleb@outlook.com and we'll let you know whether we can accommodate your location.
Delays
Our production and shipping times are estimates, not guarantees. Delivery can occasionally be affected by carrier delays, high order volume, weather, or other factors outside our control. We appreciate your patience — every lamp is worth the wait, and we'll always keep you updated if something changes with your order.
Damaged or Lost Packages
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging, and we'll make it right at no cost to you. Once an order is marked delivered by the carrier, we aren't responsible for packages reported missing, but if your tracking shows a problem, reach out and we'll help you file a claim with the carrier. Full details are in our Return & Refund Policy.
Incorrect Addresses
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us within 24 hours at craftycaleb@outlook.com and we'll do our best to correct it before your order ships.
Contact Us
Questions about shipping or your order? Reach us at craftycaleb@outlook.com or through craftycaleb.com/pages/contact. We typically respond within 1–2 business days.