Refund policy
Quick note: I went with craftycaleb@outlook.com since "@outlook" on its own isn't a complete address — let me know if your actual inbox is different. Here's the full policy with the email filled in, ready to copy into Shopify:
Return & Refund Policy
Crafty Caleb
At Crafty Caleb, every resin lamp is handmade to order with care. We want you to love your piece. If something isn't right, we're here to make it right.
Our 30-Day Guarantee
We stand behind our work. If you're not happy with your lamp, contact us within 30 days of delivery and we'll help with a return, replacement, or refund. To be eligible, the item must be in its original condition and returned in its original packaging where possible.
Made-to-Order Note
Because each lamp is handcrafted individually, slight variations in color, finish, and resin clarity are natural and are part of what makes every piece one of a kind. These variations are not considered defects.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
- Photos of the outer packaging
We'll arrange a free replacement or full refund for verified shipping damage or manufacturing defects — no return shipping required on your end for these cases.
How to Start a Return
Email us at craftycaleb@outlook.com (or use our Contact page at craftycaleb.com/pages/contact) with your order number and the reason for the return. We'll respond with instructions and a return address. Please do not send items back before contacting us — returns sent without prior approval may not be processed.
Return Shipping
For non-damage returns (change of mind, etc.), the customer is responsible for return shipping costs, and we recommend using a tracked method, as we can't be responsible for items lost in return transit. For damaged or defective items, we cover the cost.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error or a damaged item.
Exchanges
Want a different design? Contact us and we'll do our best to accommodate an exchange, subject to availability. Since each lamp is made to order, exchanges may require additional production time.
Order Cancellations & Changes
Because production begins soon after your order is placed, please contact us within 24 hours if you need to cancel or change your order. After production has started, we may not be able to make changes.
Lost or Stolen Packages
Once your order ships, you'll receive a tracking number. We aren't responsible for packages marked delivered by the carrier but reported missing. If your tracking shows a problem, contact us and we'll help you file a claim with the carrier.
Contact Us
Questions about your order or this policy? Reach us at craftycaleb@outlook.com or through craftycaleb.com/pages/contact. We typically respond within 1–2 business days.